Skyware Integration of external Point of Sale (POS) systems

The Skyware Property Management System (PMS) may be integrated with an external interface for multiple reasons, such as connecting with web travel platforms (for example with Trip Adviser or Rate Tiger) or for marketing purposes (Google Analytics and Google Tag Manager are also available for integration with Skyware). This offered integration now also includes external Point of Sale (POS) systems, such as Toast POS or Heartland POS. Integration with the external POS enables you to allow the guest to charge purchases (meals, drinks or even gift shop items) to their room, rather than paying for them separately.

The interface channels that your Property has set up with Skyware may be viewed on the Interfaces screen, reached via the Interfaces Maintenance menu (Channel Interfaces section), allowing you to see just what channels your Skyware PMS has been integrated with. .

 

Note: All interfaces MUST be initially set up via communication with Skyware. Please contact Skyware (call us at 877-759-9329 (SKY-WEB9) or email us at Support@SkywareSystems.com or Sales@SkywareSystems.com) for details. Please be aware, external POS integration is a chargeable system implementation.

 

 

For successful POS interface integration, you will need to ensure that you have a Posting Type associated with it. This posting type may be called anything you wish, however It is suggested that the name reflect what it is, for example "Restaurant Sale to Room". On the Posting Types maintenance screen, the posting type MUST be set up with the "Default POS to Guest Folio Posting Type" check box selected. This indicates to Skyware that any charges with this posting type are associated with the external POS, ensuring that they will post to the correct guest folio and will then be shown on the guest statement on the Postings Screen and Statement. (The Category selected should also be Revenue, although this is not a requirement for Skyware to recognize the charge, more for where the charge is reported to).

Posting Type Maintenance screen with requirements for the selected posting type to be recognized by Skyware as for use with an external POS

Note: If your Property has multiple different outlets that you wish to set up separate posting types for (such as a restaurant, bar and gift shop), this IS possible using the Interface Protocol section on the Posting Type Maintenance screen; however please speak with Skyware to ensure this is done correctly. Once implemented, this will ensure that the multiple posting types associated with the external POS are distributed correctly by Skyware.

 

 

On the Interface Activity screen:

Any activity in Skyware by an external interface can be viewed on the Interface Activity screen. This screen allows you to view a log of interface activity, and may be reached using the Interface Activity command found in the Managers Maintenance section of the Managers Commands Menu.

Note: This activity is not limited to the external POS, it may also include for example Credit Card or OTA (Online Travel Agent) activity. You will need to search specifically for your external POS to view only the relevant activity.

 

On the Posting Screen and Statement for an individual guest folio:

Any activity by an external POS will be visible in the guest statement on the Posting Screen and Statement, with the name of the associated posting type (in this example, "Dinner Charge to Room") shown in the Description column.

Postings Screen and Statement screen example with external POS entries highlighted

Note: With the Toast POS interface, any gratuities will post SEPARATELY to the main charge. With the Heartland POS, the post COMBINES both charge and gratuity.

 

Date Updated August 19, 2026